12 May

Liverpool Victoria outsources HR in seven-year deal

first_imgFinancial services company Liverpool Victoria has signed a seven-year, £30mdeal to outsource much of its HR function. Around 65 of its 75 HR staff are to be employed by business service groupHays to look after day-to-day HR activities for the firm’s 2,800 employees. These will include administration, payroll, employee relations, training anddevelopment and recruitment. Joan Halliwell, group director of people services at Liverpool Victoria,will retain the remaining HR staff to continue providing policy, HRcommunication and pensions. Halliwell said, “HR is a service to the employees and the deal willhelp us get closer to them, understand their needs and provide a better, morecost effective service.” She took the unprecedented step of allowing an HR manager from Hays to comein to Liverpool Victoria and run the department for three months before thecontract was signed, in a bid to reassure concerned employees about the move. She admits HR staff were initially uncertain about the proceedings, but saidthey are now “reasonably happy”. “It was a painful experience for all of us. It has been strange as HRis used to outsourcing to other people but now we are under themicroscope,” she said. The company’s day-to-day HR function will consist of specialist helplinesmanned by HR staff to answer employee’s questions. The company did consider outsourcing all of its HR function but decidedagainst it as the firm is looking to expand. “People are critical to the business and it was important that thecompany did not lose control of its people policies and strategies,” saidHalliwell. HR is the third of the company’s support functions to be outsourced in thepast 12 months, after IT and facilities. Related posts:No related photos. Comments are closed. Previous Article Next Article Liverpool Victoria outsources HR in seven-year dealOn 11 Dec 2001 in Personnel Todaylast_img read more